Terms and Conditions
Article 1 – Definitions
-
Consumer: a natural person not acting in a professional or business capacity who enters into a contract with the entrepreneur.
-
Entrepreneur: RB E-Commerce, trading as Vezora.
-
Distance contract: a contract concluded through the entrepreneur’s online sales system without face-to-face contact.
-
Cooling-off period: 14 days after delivery during which the consumer can withdraw.
-
Right of withdrawal: the option to cancel the contract within the cooling-off period.
Article 2 – Identity of the Entrepreneur
RB E-Commerce
Address: 3207 Spijkenisse
Email: support@vezora.co.uk
Chamber of Commerce No.: 83466533
VAT No.: NL003583175B21
Article 3 – Applicability
These terms apply to all offers, orders, and contracts between the entrepreneur and the consumer. Before purchase, these terms are made available electronically and can be stored on a durable medium.
Article 4 – The Offer
All offers are non-binding and may be adjusted. Product descriptions and images are made as accurate as possible. Obvious mistakes do not bind the entrepreneur. Prices include VAT and are clearly stated with any additional costs.
Article 5 – The Agreement
The agreement is concluded once the consumer accepts the offer and fulfills the conditions. Orders placed electronically are confirmed electronically. The entrepreneur takes security measures to protect data and payments. If justified, the entrepreneur may refuse an order.
Article 6 – Right of Withdrawal
Consumers may cancel within 14 days of receiving their order without giving reasons. Products must be returned in their original condition and packaging. Certain items such as hygiene products (e.g. underwear, cosmetics, beauty items) cannot be returned once opened.
Article 7 – Costs of Withdrawal
Consumers bear the cost of returning products. Refunds will be processed within 14 days using the same payment method, once proof of return is provided.
Article 8 – Exclusion of Withdrawal
Withdrawal rights are excluded if stated clearly in the offer, e.g. for custom-made products, perishable goods, unsealed hygiene items, or digital content delivered immediately.
Article 9 – Price
Prices will not increase during the validity period of an offer, except for VAT changes. Errors in pricing do not bind the entrepreneur. Import duties or clearance fees, if applicable, are for the customer.
Article 10 – Conformity and Warranty
Products will conform to the contract and legal requirements. Warranty rights do not affect statutory consumer rights. The warranty does not apply in cases of misuse, modifications, or abnormal conditions.
Article 11 – Delivery and Execution
Orders are executed with care. Delivery will be made to the address provided by the consumer. Standard delivery time is within 30 days unless otherwise agreed. Risk transfers to the consumer upon delivery. If an item cannot be delivered, a replacement may be offered.
Article 12 – Duration Contracts and Termination
Contracts for indefinite or fixed terms can be terminated by the consumer with a maximum notice of one month. Automatic renewals are limited by law.
Article 13 – Payment
Payment must be made within 7 business days unless otherwise agreed. Consumers must provide accurate payment details. Accepted methods include iDEAL, Bancontact, Klarna, KBC/CBC, Belfius Direct Net, and Credit Card (AMEX, Mastercard, Maestro, Visa).
Article 14 – Complaints Procedure
Complaints must be submitted promptly and clearly. The entrepreneur will respond within 14 days. If a complaint requires longer handling, the consumer will be informed within 14 days.
Article 15 – Disputes
All agreements are governed exclusively by Dutch law.
Article 16 – Additional Provisions
Additional provisions must never disadvantage the consumer and must be recorded in writing or durable format.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
— To: Vezora
— Email: support@vezora.co.uk
I/We () hereby notify you that I/we () withdraw from my/our agreement for the sale of the following goods/provision of the following service (*):
-
Ordered on: …
-
Order number: …
-
Received on: …
-
Name of consumer(s): …
-
Address of consumer(s): …
-
IBAN: …
-
Signature (only if submitted on paper): …
-
Date: …
(*) Delete where not applicable.
